We assess requests fairly according to the type of purchase, whether it has been used, and the evidence available. This policy does not promise an automatic gateway refund.
How to request a review
Contact us promptly with your name, receipt or transaction reference, purchase date, reason, and supporting photos or documents where relevant. Do not send passwords, PINs or one-time codes. We may need to verify identity and inspect a product or service record before deciding.
Products
Unused products in resaleable condition may be eligible for return when reported within the period communicated at purchase. Faulty, damaged or incorrectly supplied products should be reported promptly. Items damaged through misuse, normal wear, poor storage, hygiene restrictions, opened consumables or supplements may be excluded unless applicable law requires otherwise.
Memberships and gym services
Used membership days, completed sessions and consumed services are generally non-refundable. Before activation, duplicate verified payments or a service we cannot provide may qualify for correction, credit, extension or refund after review. Illness or exceptional circumstances may be considered with reasonable evidence, but approval is not guaranteed.
Extra, digital and booked services
Completed digital delivery, used extra services and attended sessions are generally non-refundable. Cancellation or rescheduling eligibility depends on notice, reserved staff or resources, and any terms shown when booking. If we cancel and cannot provide a reasonable alternative, we will assess an appropriate remedy.
Approval and refund method
If approved, we will record the decision and normally return funds through the original payment method where operationally available, or agree another lawful method. Mobile-money or payment-provider processing is not automatic in our current system and may require manual coordination. Never approve a refund solely from a browser status.
Timing and provider delays
We aim to acknowledge complete requests within 3 business days and communicate a decision as soon as reasonably practical. Approved payment processing may commonly take 5–15 business days, but this is an estimate, not a guarantee; banks and payment providers can cause additional delays outside our control.
Contact and statutory rights
Use the contact details below. This policy does not remove rights that cannot lawfully be excluded under applicable Tanzanian consumer law.
Contact
Amazing Fitness Gym
Mshindo–Iringa, Tanzania